Shipping policy
Shipping Policy
At The Visual Center, we are committed to ensuring that your photography and fine art prints arrive safely and promptly. Below you will find details regarding our shipping process for both domestic and international orders.
Production Timeline
We take great pride in the quality of our products. Each item is crafted with care, and the production time varies depending on the type of product you order.
- Digital Print Products: All digital print products are produced within 2 business days of your order confirmation.
- Framed Products: Framed artwork and photographs require 2-3 business days for production.
- Analogue Print Products: For analogue printing, the production window is 3-5 business days to ensure the highest quality and attention to detail.
Once your order is produced, it will be carefully packaged and shipped to the address you provided during checkout.
Shipping within the United States
We offer several shipping options to meet your needs:
- Standard Shipping: Orders within the U.S. typically take 3-7 business days for delivery after production is complete.
- Expedited Shipping: Expedited shipping is available and will take 2-3 business days after production. Fees for expedited shipping are calculated at checkout based on the size and weight of the package.
- Overnight Shipping: For urgent orders, we offer overnight shipping (next business day) after production. This option will be displayed at checkout based on your location and the order size.
Please note: We do not ship on weekends or holidays. All estimated delivery times are based on business days.
International Shipping
We are pleased to offer international shipping to many countries worldwide. Delivery times and rates for international orders vary based on the destination.
- International Standard Shipping: Typically takes 7-21 business days depending on the destination country. Shipping fees will be calculated at checkout.
- International Expedited Shipping: For faster delivery, expedited shipping options (where available) will take approximately 5-10 business days.
Customs, Duties, and Taxes: International customers are responsible for any customs, duties, or taxes that may apply in their country. These fees are not included in our shipping costs and must be paid by the recipient upon arrival. Customs clearance times may vary, and we are not responsible for delays caused by customs.
Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this information to monitor your package’s progress from our facility to your doorstep.
Shipping Delays
While we aim to ensure timely delivery, please note that unforeseen circumstances such as weather conditions, postal delays, or customs issues may occasionally cause delays. If you experience a significant delay with your order, please contact our customer service team for assistance.
Shipping Address Changes
If you need to change your shipping address after placing your order, please contact us within 24 hours. We cannot guarantee that address changes can be made after this period.
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please notify us immediately at [Customer Service Email] with your order details. We will work to resolve the issue as quickly as possible, whether through a replacement or refund, depending on the situation.